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Returns & Refunds Policy

Last updated: October 25, 2026

At PaintPopo, we want you to shop with confidence. If something isn't right with your order, we're here to help.

30-Day Free Returns

We accept returns within 30 days of delivery for eligible items that are unused and in their original condition.

Both unopened kits and opened but unused kits are eligible for return, provided that the products have not been painted, used, or damaged by the customer and all included components are returned.

Return shipping is free for eligible returns. We will provide return instructions and a prepaid return shipping label.

Used or Customer-Damaged Items

We do not accept standard returns for products that have been used, partially painted, or damaged by the customer.

This includes canvases that have been painted on, paint that has been used, or products damaged through improper handling after delivery.

These restrictions do not apply to products that arrived damaged, defective, incorrect, or incomplete, or where applicable law provides otherwise.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery.

If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 7 days of delivery whenever possible.

We will review the issue and offer an appropriate resolution, including a free replacement or full refund at no additional cost.

For missing accessories, we will send the missing accessories or refund the corresponding amount for those accessories.

We generally do not require damaged or defective products to be returned.

Reporting an issue after 7 days does not automatically eliminate any rights available under applicable consumer protection laws.

Pre-Shipment Quality Inspection

Every order undergoes a quality inspection before shipment to help ensure the correct products and components are included and are in good condition.

We may retain photographs, packing videos, and relevant shipping records for quality assurance and order verification.

If a product-related concern or dispute arises, we will review the customer's information alongside available inspection, packing, and shipping records to determine a fair resolution.

Pre-shipment records alone do not establish whether damage occurred during transit.

How to Request a Return

To request a return, please contact us at support@paintpopo.com.

Include your order number and a brief explanation of your request.

If your return is approved, we will provide instructions and a prepaid return shipping label.

Please do not send products back without contacting us first.

Customer Complaints and Dispute Resolution

If you experience an issue with your order, please contact our customer support team.

To help us investigate efficiently, please provide your order number, a description of the problem, and relevant photographs or videos when available.

All complaints will be reviewed fairly using the information provided by the customer and any relevant order, inspection, and shipping records.

We are committed to resolving genuine customer concerns professionally and reasonably.

Exchanges

If you would like to request an exchange, please contact us before returning your item. Exchange options are subject to product availability and return eligibility.

Refunds

Once your eligible return has been received and inspected, we will notify you whether your refund has been approved.

For damaged, defective, incomplete, or incorrect orders, we may approve a refund without requiring a return.

We will initiate approved refunds to your original payment method within 1–3 business days of approval.

The exact time it takes for the refund to appear in your account depends on your bank or payment provider.

If you have not received your refund within a reasonable time after approval, please contact us.

Consumer Rights

This policy does not limit or exclude any rights available under applicable consumer protection laws.

Contact Us

For returns, refunds, complaints, or order-related concerns, please contact:

Email: support@paintpopo.com

Store: PaintPopo

We are happy to assist you.